Q6: Can I call PCBuyers to place an order?
A6: We take all of our orders online through the Internet site. If you have questions that are not listed in this page you can email or call us and we will be happy to help you and advise you how to place you order.

Q7: If I've placed an order on your site, am I able to amend it later?
A7:: If you're order has already begun to be processed then generally you will not be able to amend your order. We start work on your order the minute you hit the checkout button, therefore amendments may not always be possible.

Q8: If I buy a custom PC or a Computer Package from PCBuyers, do you supply all of the cables, packages, discs etc required to connect up all of the devices I purchase?
A8: Yes we do. If you buy a custom PC or a package we will supply all cables and accessories necessary to connect all of the devices you purchase from PCBuyers. This includes any installation CD's. For example if you buy a computer system of any description, and a printer for example - we will supply the USB cable that does not come as standard with printers, and we will supply the power cords, and any accessories that would normally come with the device. This is the same for scanners, monitors, printers, external. modems etc.

Q9: If I place an order with PCBuyers will it all be dispatched together or in bits and pieces?
A9: Any order that you place with us will normally be dispatched together, if you are in need of an item before others on the same order then you should separate the order. Only when all items are in stock will your order be dispatched unless we contact you to advise otherwise.

Q10: I need to find out more information about a product, what do you suggest?
A10: In the rare event that you cannot find the relevant information on our site then we advise you to visit the manufacturers site to obtain more detailed information. Afterall they know their products better than anyone else! If you need assistance in finding the extra information, simply call us on 08703870568 or email us at support@pcbuyers.co.uk and we will assist you.

Q11: If I contact PCBuyers by Email , when can I expect to receive a response?
A11: Here at PCBuyers, we try to reply to all correspondence within 24 hours, but normally (5-60mins). If you do not receive a reply within 48 hours this would normally indicate an error has occurred, and you should contact us on
08703870568 to rectify this matter.

Q12: What is the Customer Support opening hours?
A12: Here at PCBuyers our email support is 7days / 24 hours. Send your inquires to: support@pcbuyers.co.uk

Q13: Why do I have to register myself?
A13: You register in the PCBuyers website once. Your information will be stored in our base "Clients". All the data will be strictly confidential. Only we will use the information. Its accuracy guarantees flawless delivery. Besides this, your data will help us to keep a constant connection with you and to inform you about new products, special offers, discounts, etc.

Q14: How can I register?
A14: You must click on the "Login" button in the upper right part of the main site. After that, you must fill in the application form. New registration is not necessary for next visits. If there is a change in your data (change of address, new e-mail, company information, etc.) you must update your information. You can do this by going to your profile and make all necessary changes, which will be automatically stored in the database.
Important!!!. We will not pass your details to third parties.

Q15:How do I change my user details?
A15: You can change your details from the following link http://www.pcbuyers.co.uk/?page=account/billing

Q16: Will PCBuyers pass my information to third parties?
A16: NO!!!. We will not pass your details to third parties.

Q17: What shipping options are available to me?
A17: We aim to dispatch all orders within 7 working days


- Shipping Methods
We use both CityLink and Royal Mail


- Shipping Rates
As always at PCBuyers we are continually looking at every process possible that will enable us to deliver products to you at unbeatable prices. With this aim in mind we have decided to review our carriage charges so that we can give our customers a fairer deal.

P&P - Small items < 2,5Kg = £5 flat rate - Recorded delivery
If the weight on your items that are in the shopping cart at the time of check out is more than 2.5Kg Royal Mail delivery not appears on the screen which means it is not available shipping option
P&P - all other items - shipments are now based on weight. You can see the shipping cost for all items that are in your shopping cart at the time you want to place an order. Go to check out -> Select Delivery Service* ->Click Next-> On the next page you can see how much the delivery cost will be.

* Select Delivery Service - Select the following two options depend from your location
Next day delivery service - UK Mainland Only if delivery address is in UK Mainland
Standard Delivery - Highlands & Northern Ireland ( post codes AB, IV, KW,PA,PH,BT) - 1-3 working days delivery service

Orders placed before 3:00 pm on a working day will be processed that day and will be delivered within 8 working if no additional security checks are required and all stock items are available.

All delivery times are estimations; we cannot guarantee courier times as this is beyond our control.
Collection is not available in any circumstances

Q18: How do I track my open order(s)?
A18: You can track your order status from the following link http://www.pcbuyers.co.uk/?page=account/index. /this service is currently unavailable/
We will keep you informed by emails for all stage of your order (pending, approved, dispatched or rejected)

Q19: If I am not home when the couriers try and deliver my order what happens to it?
A19: If no one is at the specified delivery address to accept your order then you will be left a calling card and the goods will be returned to your local depot. You may contact the couriers to arrange a suitable redelivery date, or alternatively it may be possible to pick up the order from your local depot. (Please confirm this with the courier first) Identification will be required on request.

Q20: What happens if I am unable to check the contents of my goods at point of delivery?
A20: If you are unable to check the contents of the package at time of delivery please sign for the goods as "UNCHECKED". Failure to do so may affect any warranty claims that you make thereafter.

Q21: What happens if my order is dispatched and I cannot take receipt of it, for reasons beyond my control?
A21: The couriers will hold the goods for up to five days before returning the goods back to us. If you are able to contact either PCBuyers or the couriers, arrangements can be made, for the order to be held at your local depot until you are available to collect or arrange redelivery.

Q22: What happens if I receive my order and it is damaged, or there are items missing?
A22: This must be reported to PCBuyers as soon as possible and we will take the appropriate action.

Q23: What happens if our couriers confirm that they have lost my parcel?
A23: This must be reported to us straight away. We can then take this matter up with the couriers, so that they can investigate this matter. In this case, we will act on your behalf, and process a claim if necessary.

Q24: If I have a problem with a product that I have ordered from you, how do I get help?
A24: Here at PCBuyers, we offer free consultancy and technical support before and after purchasing. You can email us at support@pcbuyers.co.uk if you have any problems or questions you would like to discuss. We will reply shortly. Please do not call to our sales line.

Q25: I sent a product back for replacement. How long will it take until I get my replacement?
A25: You should receive a replacement within 10 working days.

Q26: What is the Time Limitation for Notification of Claims?
A26: Damage in transit: If goods arrive in a damaged condition you must make a note on the carrier's delivery consignment note and it will be your responsibility to inform us within 2 days from delivery.
Shortages: It is your responsibility to sign for the correct number of packages as shown on the carrier's delivery consignment note. Any shortages must be noted on the consignment note and it will be your responsibility to notify us within 2 days from delivery.
Incorrect Goods: It is your responsibility to notify us of any incorrect goods supplied immediately from delivery and we will advise you of the correct procedure for rectifying this.
Non-Deliveries: We will not accept liability for goods lost in transit unless we are notified within 14 days from the expected delivery date.

Q27: I have been sent the wrong item, how do I report this?
A27: In the rare event that you have been sent the incorrect item then please Email us to report this discrepancy. On receipt of your returns request we will confirm the procedures necessary.

Q28: How do I return a product to PCBuyers for replacement / refund.
A29. Please follow our returning procedure in order to return a product